INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at CrazeValue, we strive to ensure that the products displayed in the pictures accurately represent what you will receive. However, please note that slight variations may occur due to factors such as lighting and monitor settings. If you ever receive a product that significantly differs from the image or if you have any concerns, please contact our customer support at sales@crazevalue.pk or call us at 03265740757, and we will assist you accordingly.

Where can I view my sales receipt?

Once you complete a purchase on CrazeValue, you will receive a sales receipt via the email address provided during the transaction. You can find your sales receipt in your email inbox. If you are unable to locate the email, please check your spam or junk folder. Additionally, you can log in to your CrazeValue account on our website and navigate to the “Order History” section to view and download your sales receipts. If you encounter any issues or have further questions, feel free to reach out to our customer support at sales@crazevalue.pk or call 03265740757 for assistance.

How can I return an item?

To initiate a return at CrazeValue, please follow these steps:

  1. Contact Us:

    • Email our customer support at sales@crazevalue.pk, providing your order number and the reason for the return.
    • Alternatively, you can call us at 03265740757 to speak with a representative.

  2. Eligibility Check:

    • Our customer support will guide you through the eligibility criteria for returns. Typically, returns are accepted within 3-5 days of receiving the product, and the item must be in its original condition.

  3. Return Authorization:

    • If your return is eligible, you will receive authorization along with instructions on how to return the item.

  4. Prepare the Package:

    • Pack the item securely in its original packaging, including any accessories or documentation that came with it.

  5. Shipping:

    • Ship the package to the address provided in the return authorization. Please note that shipping costs are non-refundable, and you are responsible for return shipping.

  6. Confirmation:

    • Once we receive the returned item and verify its condition, we will process the return and notify you of the outcome.

If you have any questions or need further assistance with the return process, feel free to contact our customer support at sales@crazevalue.pk or call 03265740757. We’re here to help!

Where can I ship my order?

CrazeValue ships orders to addresses within Pakistan. If you are placing an order on our website, you can enter your shipping address during the checkout process. Please ensure that you provide accurate and complete details, including your name, address, and contact number, to facilitate a smooth delivery process.

For any specific shipping inquiries or if you have a unique shipping request, please contact our customer support at sales@crazevalue.pk or call 03265740757. Our team will be happy to assist you with any questions related to shipping destinations or special shipping instructions.

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