Last updated: October 2025

Thank you for shopping at CrazeValue!
We aim to provide you with quality products and a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You can return an item within 7 days of delivery, provided that:

  • The product is unused, unworn, and in its original packaging.
  • All tags, accessories, and seals are intact.
  • A valid proof of purchase (order number or invoice) is provided.

Non-returnable items include:

  • Personal care products
  • Opened or used electronic items (like earbuds or smartwatches)
  • Items on sale, clearance, or marked “non-returnable”

2. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days using your original payment method.
If the refund is delayed, please check with your bank or payment provider before contacting us.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect upon delivery.
If you received a wrong or faulty item, please contact our support team within 48 hours of delivery with photos of the product and packaging.

4. Shipping Costs

  • The customer is responsible for paying return shipping costs unless the product was damaged, defective, or incorrect.
  • Original shipping charges are non-refundable.
  • If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund amount.

5. How to Request a Return

To start a return, please contact us at:
📧 support@crazevalue.pk
Include your order number, reason for return, and photos (if applicable).
Our team will guide you through the return process and provide a return address.

6. Damaged or Defective Products

If your item arrives damaged or not working properly, contact us immediately.
We may request photos or videos as evidence to verify the issue before offering a replacement or refund.

7. Cancellations

Orders can only be canceled before they are shipped.
Once the product has been dispatched, you will need to follow the return process after delivery.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

CrazeValue
Email: support@crazevalue.pk
Website: www.crazevalue.com

We value your trust and will always strive to make your experience at CrazeValue smooth and satisfying.